FAQs
What is the ETA for the out-of-stock item?
Generally, out-of-stock items take 2-3 weeks to be restocked, but it could be sooner depending on when we receive our next shipment.
Special order items will take 2-3 weeks to arrive in stock, as we order them when requested by a customer. For any inquiries, feel free to contact us at 416-900-4112 or email us at info@kloversales.com.
What is the address/location of the warehouse for pick up?
Our warehouse is located at 330 Wildcat Rd, North York, ON M3J 2N5. Please wait for us to contact you to confirm your order is ready before coming to pick it up.
Where can I find the pricing of products? Can I get a price list?
To find the prices of our products, simply visit our website where you can find a detailed list of all Klover items along with their respective prices. We strive to keep our pricing transparent and up-to-date for our customers' convenience.
What are your products made of?
All of our products are made from eco-friendly, ethically sourced materials. This includes bamboo, sugarcane, wood, recycled plastic, metal, palm, cardboard, paper, Tritan glassware, enamel, Kraft, porcelain, and glass. For more information on what our products are made from, check out our materials page.
Where can I find the case size of the products?
All case sizes are included in the product descriptions on our website. If you have any questions about our products, feel free to reach out to us at 416-900-4112 or email us at info@kloversales.com.
Is there a minimum order required?
No, we do not have a minimum order requirement, allowing you the flexibility to purchase according to your needs, whether big or small.
Do you offer distributor pricing?
We do offer distributor pricing. For more details and to discuss your specific requirements, please reach out to us at info@kloversales.com, and our team will be more than happy to assist you.
Do you offer quantity discounts?
Certainly! We offer quantity discounts for purchases exceeding 10 cases of a single SKU. To explore these options further, kindly contact us at info@kloversales.com, and we'll gladly provide you with more information.
Do you charge shipping?
Yes, shipping charges do apply. For detailed information regarding our shipping policies and rates, we encourage you to refer to our comprehensive Shipping Information page.
Where do you ship to?
Currently, we ship within Canada. However, for orders outside of Canada, we invite you to visit www.packnwood.com for further assistance.
How quickly do you ship orders? Can you accommodate me if I need my order by a certain date?
Our shipping times may vary depending on several factors. For specific details and to discuss any urgent requirements, please refer to our Shipping Information page, or feel free to contact us directly. We'll do our best to accommodate your needs.
In what currency are your prices?
All the prices reflected on our website are listed in Canadian dollars.
Is the information I send to you kept private?
Absolutely. We prioritize the confidentiality and security of your information. Please feel free to review our strict Privacy Policy HERE.
Can I return or cancel my order?
Please refer to our dedicated Refund Policy page for detailed information regarding our return and cancellation policies.
How can I contact you with other questions?
You can connect with our team via phone at 416-900-4112 or through email at info@kloversales.com. We're here to assist you with any inquiries you may have.